Sports / Mobile
dg89 sets out its terms and policy obligations here so you know exactly where you stand before you use your account. Access to this platform and its services depends on your local law and the eligible regions we operate within.
Our policy covers every interaction you have with this platform — account creation, wallet activity, game access and any communication routed through our support channels. We collect only the information needed to operate your account and process transactions through the payment methods available in your region, which include bKash, Rocket and Bank Transfer where those rails are active and verified. We do not share your personal data with third parties for marketing purposes, and we do not sell account records. Where local law requires us to disclose information — for instance, to a regulatory body with jurisdiction over your region — we comply with that obligation and will notify you to the extent the law permits us to do so. Your account data is stored in line with our data retention schedule. You can request a summary of what we hold at any time by contacting our support team through the published routes shown on this page. Policy terms are reviewed periodically; when material changes occur, we update this page and note the revision at the top of the document. Continued use of your account after a revision constitutes acceptance of the updated terms.
Not every part of your experience falls under a single rule. The table below separates what this policy governs directly from what sits outside its boundaries, so you can locate the right route for any question you have.
Login, registration, account verification and session management fall fully inside this policy. Any eligibility restriction based on your region or local law is applied at the account level before you reach the platform.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are governed by these terms alongside the payment provider's own conditions. We record every transaction against your account wallet; you can review the history in the signed-in account area.
Game rules, odds formats, sportsbook markets and casino lobby content are covered by our terms of use, which sit alongside this policy. The legal page does not override or modify game-specific conditions published at point of play.
External payment processors, mobile wallet operators and game content studios operate under their own agreements. We are not liable for their individual terms; when a dispute involves a third-party service, we will assist with information we hold on our side.
You hold several concrete rights over the data and account records we maintain. Reviewing those records is straightforward: open the signed-in account area, navigate to your transaction history and you will see a complete log of wallet activity, including bKash and Rocket movements alongside Bank Transfer confirmations. If any detail in your account profile — name, contact number, payment method on file — is incorrect, you can submit a correction request directly through the support routes published below. We treat correction requests as priority items because inaccurate account data can delay transaction processing. You also have the right to ask what personal data we hold about you; we will provide a summary within a reasonable period as defined by applicable local law. If you want to close your account, that request is handled through our live chat or email channel — both are listed in the support section of this page. We will confirm receipt and let you know the steps we take on our end before the account is deactivated.
Open your account wallet page to see a full transaction log. Every bKash, Rocket and Bank Transfer entry is timestamped and listed there.
Submit a correction request via live chat or email. Provide the account-registered contact detail and the corrected information; our team will verify and update within the timeframe shown in the support response.
Email us with the subject line 'Policy Question' and your registered account ID. We will route it to the relevant team and reply with a specific answer, not a template response.
For account closure or data deletion, contact us through live chat. State your request clearly; we will confirm the steps and timeline before taking any irreversible action.
Policy questions deserve a direct answer. Use any of the three routes below — each goes to a real support team, not an automated filter.
Open the chat widget from any page inside your signed-in account. State your query and account ID. Live chat is the quickest route for account corrections and transaction questions.
Send your policy or data request to the support email address published in the contact section of the site. Include your registered account detail and a clear description of your request.
The on-site help section covers common policy questions, account access steps and payment-method procedures for bKash, Rocket and Bank Transfer. Start there for documented answers before raising a direct query.
We maintain clear standards around how account and transaction data is handled. The points below explain the four areas that matter most to you as an account holder.
We use cookies to maintain your login session and remember account preferences such as language and payment method display. We do not use cookies to track behaviour outside this platform. You can manage cookie settings through your browser at any time.
Your account is protected by password authentication and session management controls. We recommend using a unique password and reviewing active sessions periodically through the account security page inside your signed-in area.
We retain account records for the period required by applicable law and our internal compliance schedule. Transaction records — including bKash, Rocket and Bank Transfer entries — are kept for the minimum period required. After closure, personal data is deleted or anonymised in line with that schedule.
All data change requests — corrections, deletions, access summaries — are handled by our support team. Submit the request through live chat or the published support email. We confirm receipt and outline next steps in our response.
These are the questions we receive most often about our policy, account rights and data handling. Each answer reflects the actual steps available inside your account.
Access to dg89 and the application of this policy depend on your local law and whether your region is eligible. If you are in Bangladesh, you should confirm that using this platform is permitted under the laws that apply to you before creating or using an account.
Send a data access request through live chat or the support email, quoting your account ID. We will compile a summary of the data we hold and provide it within the timeframe required by the applicable legal framework in your eligible region.
Yes. Contact us through live chat or email with the incorrect detail and the correct version. We verify the request against your account and update the record. Correcting contact details linked to your bKash or Rocket wallet is handled with priority to avoid payment delays.
Transaction records — including bKash, Rocket and Bank Transfer entries — are retained for the minimum period required by applicable law after account closure. After that retention period, the records are deleted or anonymised according to our internal data schedule.
We do not share your data with third parties for marketing. Where local law or a regulatory obligation requires disclosure, we comply and notify you to the extent permitted. Payment processors handling bKash, Rocket and Bank Transfer receive only the transaction data required to process your request.
Open a live chat or send an email to our support team with a clear closure request and your account ID. We will confirm receipt, outline what happens to your remaining wallet balance and let you know the steps before the account is deactivated.