dg89 Privacy Policy: What We Collect and How We Use It
dg89 handles your information with a clear purpose — to keep your wallet activity, transaction records, and account access working reliably. This policy covers what data we hold, how long we keep it, and the steps available to you if you want to review, correct, or raise a question about it. Access and availability depend on your local law and eligible regions.
Account data you control
bKash, Rocket, Bank Transfer records
Mobile access protected
Contact us directly
POLICY SCOPE DETAIL
How dg89 Collects and Holds Your Information
When you open an account on dg89, we collect the details you provide during registration — your contact information, login credentials, and the payment method details linked to your wallet. If you transact using bKash, Rocket, or Bank Transfer, the record of that transaction is stored against your account for the purposes of verifying payments, resolving disputes, and responding to account queries. We also collect device and session data when you access the site from a mobile browser or desktop — this includes IP address, browser type, and session timestamps. This data is used to keep your account secure and to detect unusual access patterns. We do not sell your personal information to third parties. Where we share data with service providers, those providers are bound by data-handling obligations consistent with this policy. Retention periods vary by data type: transaction records are held for as long as required under applicable financial rules, while session and device data is held for shorter periods. You can ask us what data we hold on you by contacting our support route. Your use of the site is subject to local law and the eligible regions for which this service operates.
bKash Records
Transaction entries linked to bKash deposits or withdrawals are stored on your account. You can view these in your account transaction history and raise a query through our support contact if a record looks incorrect.
Rocket Payments
Rocket payment records are held for verification purposes and retained according to applicable financial record-keeping requirements. Access to these records is available through your account or by contacting support.
Bank Transfer Logs
Bank Transfer activity is logged against your account wallet. These entries reflect the details submitted at the time of the transaction and are available for your review through the account history section.
WHAT THIS COVERS
Where This Policy Applies on dg89
This policy covers the data dg89 processes directly through your account. It does not extend to third-party sites you may reach through links on our pages, and it does not govern data held by payment processors independently of your account record. Understanding the boundary of this policy helps you know where to direct questions about your information.
Account Access Data
Login records, session data, and device identifiers collected when you sign in are covered by this policy. These are used to protect your account and are not shared outside the platform without a legal basis.
Transaction Records
Payment entries — including those made via bKash, Rocket, or Bank Transfer — fall within this policy when they are recorded in your dg89 account wallet. The payment provider's own records are governed by their separate policy.
Site Content Interaction
Pages you visit, game categories you browse, and lobby navigation data are collected at a session level. This helps us understand how the site is used and is processed according to the retention terms in this policy.
Third-Party Services
Links to external sites, payment gateways operating outside our platform, and any third-party tool not integrated directly into your dg89 account are outside the scope of this policy. Check the privacy terms of those services directly.
YOUR ACCOUNT CHOICES
Steps Available to You Under This Policy
You have practical options when it comes to the data dg89 holds on your account. If you want to review the information we have recorded — including your registration details, contact data, or transaction history — the account section shows you what is stored and when it was last updated. If something looks wrong, you can submit a correction request through our support contact and we will check the record against the information held. For questions about what data we retain and for how long, our support team can walk you through the relevant retention category. Where local law gives you the right to request deletion or restriction of your data, you can raise that request directly and we will respond within the timeframe required. We aim to handle data queries without delay, but response times depend on the nature and complexity of the request.
Review Your Records
Open your account page and check the transaction history and profile sections. The data shown there reflects what we currently hold against your account.
Correct Account Details
If your registered contact information or account details are out of date or incorrect, raise a correction request through support. We will verify and update the record accordingly.
Ask About Retention
Contact us to ask how long a specific category of data — transaction logs, session records, account details — is kept. We will give you the relevant retention period for your account.
Request Data Support
For deletion or restriction requests that apply under your local law and eligible region, contact support with the details of your request. We will confirm receipt and respond within the required period.
REACH OUR TEAM
Contact dg89 About This Policy
If you have a question about your data, want to raise a correction, or need clarification on any part of this policy, reach us through the contact routes published on the site. We respond to data queries through the same channels used for account support.
Live Chat
Open the chat widget on the site to reach the support team directly. Use this route for account-specific data queries or if you need a quick answer on what records we hold.
Email Support
Send a written query to the support email address listed on the contact page. Email is the preferred route for formal correction requests or data retention questions that need a documented response.
Account Help Section
The help section inside your signed-in account area covers common data and privacy questions. Check there first — many questions about transaction records and account details are answered without needing to contact us.
HOW WE PROTECT IT
Data Handling and Security on Your Account
Our approach to your data is built around what your account actually needs. We store what is necessary for your account to function — login records, wallet transactions, and session data — and we do not hold it longer than the applicable rules require. Security measures on your account include session controls and access monitoring, which help detect unusual sign-in activity. If something looks out of place on your account, our support team can review the access log with you.
Cookie Use
We use cookies to keep your session active and to understand how pages are used. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load.
Account Security
Access to your account is protected through your login credentials. Keep your password private and contact support immediately if you suspect unauthorised access to your account.
Data Retention
We hold transaction records for the period required under applicable financial rules. Session and device data is held for shorter periods. You can ask our support team for the retention period that applies to a specific data category.
Policy Updates
When this policy changes in a material way, we will update the version on this page. Continued use of your account after an update means you have had the opportunity to review the revised terms.
POLICY FAQ
Frequently Asked Questions About This Policy
Common questions about how dg89 handles your data, what rights you have, and how to reach us.
What personal data does dg89 collect when I open an account?
We collect the contact details and credentials you enter during registration, along with device and session data when you sign in. If you make transactions using bKash, Rocket, or Bank Transfer, those payment records are stored against your account for verification and dispute-resolution purposes.
Can I see the data held on my account?
Yes. Your account transaction history and profile section show the data we hold for your account. For a broader picture of what is stored — including session records — contact support and we will outline the categories of data linked to your account.
How do I correct information that looks wrong on my account?
Raise a correction request through our support contact — email is the preferred route for a documented response. Tell us which detail looks incorrect and we will check it against the record we hold. We will confirm the outcome once the check is complete.
How long does dg89 keep my transaction records?
Transaction records — including entries for bKash, Rocket, and Bank Transfer activity — are kept for as long as required under applicable financial record-keeping rules. If you want the specific retention period for your account, contact support and we will confirm it.
Does dg89 share my data with third parties?
We do not sell your personal data. Where we work with service providers — for example, payment processing — those providers handle data under obligations consistent with this policy. Third-party sites you reach through links on our pages have their own privacy terms that apply independently.
How do I request deletion or restriction of my data?
Where your local law and eligible region give you a deletion or restriction right, contact support with the details of your request. We will confirm receipt and respond within the timeframe required. Some data — such as transaction records subject to financial rules — may be exempt from deletion requests.
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