These terms set out what dg89 expects from you and what you can expect from us — covering your account, your wallet activity through bKash, Rocket or Bank Transfer, and how content on this site is made available to eligible regions. Access and eligibility depend on your local law and the region you are in; read these terms fully before you open or continue using your account.
Account ownership rules
Wallet and transaction conditions
Content access by eligible region
Third-party service boundaries
POLICY POSTURE
How These Terms Govern Your dg89 Account
By opening or continuing to use your dg89 account, you accept these terms in full. They apply from the moment you complete registration and remain in effect for every session, transaction and support interaction you have with us. We may update these terms when our services change or when applicable rules in supported regions require it. When that happens, we will post the revised version on this page. Continuing to use your account after a revision is posted means you accept the updated terms. Your account is personal to you. You may not share login credentials, allow another person to operate your account or open more than one account for the same person. Any wallet activity — whether you move funds through bKash, Rocket or Bank Transfer — is recorded against your account and subject to the limits and verification steps shown in your account settings at the time of the transaction. We do not override the limits displayed there on request; any change to those parameters follows the process described in your account panel. If you have questions about a specific transaction record, you can raise them through the support routes listed on this page.
bKash wallet activity
Rocket transfer records
Bank Transfer conditions
Account verification steps
Regional eligibility checks
WHAT THIS COVERS
Scope of These Terms Across Your Account
Not every part of your experience on dg89 falls under the same set of rules. These terms draw a clear line between what we govern directly and what is handled separately, so you know exactly where to look when a question comes up.
Account Access
Login, session management, credential security and account suspension all fall within these terms. Any decision we make about access to your account — including temporary restrictions — is governed here. Check your account settings for the specific controls available to you.
Wallet Transactions
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered by these terms alongside the transaction limits and verification requirements shown in your account panel. We record every transaction against your account; you can review that history at any time from the wallet section.
Site Content
Game content from studios available in the dg89 lobby — including titles from Pragmatic Play, Spadegaming and Habanero — is provided subject to these terms and to the eligibility conditions for your region. Access to specific titles may vary depending on your location and applicable local law.
Third-Party Services
Services operated by external providers — including payment processors and game content suppliers — are subject to their own terms in addition to ours. dg89 does not carry liability for how those third-party systems perform beyond what is within our direct control. Read their terms where relevant.
YOUR ACCOUNT CHOICES
Actions Available to You Under These Terms
You have several practical options for managing your account relationship with us. These are not just policy statements — each one maps to a real step you can take from within your account or through our support routes. To review your transaction history, open the wallet section of your account. Every deposit and withdrawal recorded against your account — whether made through bKash, Rocket or Bank Transfer — appears there with a timestamp and status. If a record does not match your recollection, raise the discrepancy through live chat or the account help form before the session closes, so our team can check it against the server log. To correct account details — such as your registered name or contact number — go to the profile section and follow the update fields shown there. Some fields require verification before the change is saved, as described in those fields. You cannot update details that are locked to your identity verification record without contacting support directly.
Review Your Records
Open the wallet tab in your account to see a full log of deposits, withdrawals and status updates. Each entry is timestamped and tied to the payment method you used — bKash, Rocket or Bank Transfer — so you can cross-check against your own records.
Correct Account Details
Profile fields that are editable appear with an update option in your account settings. Follow the on-screen verification steps shown there. Fields locked to your identity record require a support request — use live chat or the account help form to start that process.
Raise a Policy Question
If any part of these terms is unclear or you believe a term has been applied incorrectly to your account, contact us through the support routes listed on this page. Describe the specific term and the account action in question so our team can respond with the relevant detail.
Request Account Support
For account-level issues that go beyond the self-service options in your panel — such as a disputed transaction or an access problem — submit a request through live chat or the help form. Include your registered email and the relevant transaction reference where possible.
CONTACT PATHS
Reach Us About These Terms
If these terms raise a question you cannot answer from this page or from your account panel, we have published support routes you can use. Each channel is accessible from your account — look for the support section once you are logged in.
Live Chat
Start a chat session from the support section of your account. Describe your question or the specific clause you want clarified, and our team will respond with detail tied to your account record.
Account Help Form
Use the help form for questions that need a written record — for example, a disputed transaction or a request to correct identity details. Include your registered email address and any relevant reference numbers.
Email Support
Send your terms-related query to the support email address listed in the contact section of your account. Use the subject line to name the term or account action in question so your message reaches the right team.
HOW WE HANDLE THIS
Policy Standards We Hold Ourselves To
Our approach to these terms is straightforward: we document what we do, we publish it on this page and we follow it consistently. When something changes, we update this page and your continued use of your account after that point means you have accepted the revision.
Data Handling
Account data — including your registration details and transaction records from bKash, Rocket or Bank Transfer — is stored against your account and accessible to you through the wallet and profile sections. We do not share personal account data with parties outside our direct service chain without a lawful basis.
Account Security
Your login credentials are your responsibility. We require that you keep them private and that you contact support immediately if you suspect unauthorised access. Session behaviour and login history are tracked at the account level; check the security section of your account for what is visible to you.
Data Retention
We retain account and transaction records for as long as your account is active and for a period after closure as required by the rules applicable to the regions we operate in. If you want to know what records we hold against your account, raise a request through live chat or the help form.
Requesting Changes
Some account details can be updated directly in your profile settings. Others — particularly those tied to your identity verification record — require a formal support request. Use the contact paths on this page to start that process; our team will confirm what is required before any change is applied.
TERMS FAQ
Questions About These Terms, Answered
These are the questions we hear most often about how these terms work and what they mean for your account. If your question is not here, use the live chat or help form to raise it directly.
Do these terms apply to my bKash and Rocket transactions?
Yes. Every wallet transaction recorded against your account — including deposits and withdrawals processed through bKash, Rocket or Bank Transfer — is subject to these terms alongside the specific limits and verification steps shown in your account panel at the time of the transaction.
How will I know if the terms have been updated?
When we revise these terms, we post the updated version on this page. The date at the top of the page reflects when the current version came into effect. Continuing to use your account after a revision is posted means you accept the changes. We recommend checking this page periodically.
Can I operate more than one account?
No. These terms allow one account per person. Opening additional accounts, or allowing another person to use your account, is a breach of these terms and may result in account suspension. If you believe a duplicate was created in error, contact support through live chat to resolve it.
What should I do if a transaction record in my wallet looks wrong?
Open the wallet section of your account and locate the entry in question. If the record does not match your own records, raise it through live chat or the account help form as soon as possible. Include the timestamp and the payment method — bKash, Rocket or Bank Transfer — so our team can check against the server log.
Does my access to game content depend on my location?
Yes. Access to content in the dg89 lobby — including titles from studios such as Pragmatic Play and Spadegaming — depends on your location and local law. Eligibility for specific categories or titles is determined at the point of access. We do not override regional eligibility conditions.
How do I request a correction to my registered details?
Editable profile fields are available in your account settings; follow the verification steps shown there. Details tied to your identity verification record — such as your registered name — require a support request. Use the account help form or live chat and our team will confirm the steps required before any change is applied.
Sports / Mobile